Frequently Asked Questions
Got questions? We've got answers on requests, shipping, billing and account handling for verified providers.
19 answers
This portal is for licensed providers. Patients should contact their prescribing provider. Requests require verification and a patient-specific prescription.
Payment & Account Credit
Accepted methods, practice-level invoicing, and how account credit is issued and spent.
1. What account credit is
- A prepaid balance held against your practice account and applied to future requests.
- It is usually issued after an approved return or a corrected invoice.
- It is not cash and can only be used on this portal.
2. How to use it
- Select “Account credit” at submission.
- The request total is deducted from the available balance.
- If the request exceeds the balance, pay the remainder by card or ACH.
3. How it is issued
- Approved returns: credit is issued in place of a refund to the original method.
- Corrected invoices: pricing or quantity adjustments are returned as credit.
- Cancelled requests: credit is issued when the original charge has already settled.
Timelines and policy wording are being finalised with the pharmacy team.
Still need a hand?
Provider support, Mon–Fri 8:00–18:00 ET. +1 (888) 491 3259 or info@evolucionapharma.com